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Teckro Product Overview

We explain how to “Teckro the answer” for study questions.

This product introduction video explains how clinical trial study site staff rely on one simple app, with all protocols, in their pocket, at the point of care.

Teckro Clinical Trial App Overview 📲 (Video)

Teckro connects study stakeholders with critical information they need, when they need it. This means investigators and research staff have immediate answers on hand when they are with patients. Monitors can better communicate study changes and provide useful guidance to study sites. And sponsors have real-time visibility into study site engagement and search trends, which could give early indications of risks or the need for clarifications.

Watch this introduction to see how research staff, monitors and sponsors “Teckro the answer” to their clinical trial questions.

Video: Teckro Clinical Trial App Overview

Product Overview

In clinical trials, everything starts with a question. For research staff, finding accurate answers when they need it can be hard. This is because the study protocol is often still on paper, or it might be a PDF file stored in a portal somewhere. Paper protocols or files locked away in portals don't get busy research staff the immediate, accurate answers they need when they are with patients. They also don't give sponsors and monitors insight into site engagement or early warnings of potential safety issues. And yet adhering to the protocol is vital for patient safety and the quality of the study. 

From a static document, Teckro transforms the protocol into a critical information source for engagement and trial conduct. Teckro clinical trial software creates a digital engagement platform that connects research site staff, sponsors and monitors together with each other and with the critical study information they need when they need it. Teckro Search is the study protocol in your pocket. It is available from any mobile device. Answers are returned in seconds from the current approved protocol for that site.

Sponsors and CROs have real time visibility into which sites are interacting with the study based on Search activity. Study managers can get early indications of potential issues from Search trends if research staff can't find what they're looking for from the search results. Teckro Connect provides a compliant, dedicated channel for them to directly query a predefined group of medical and study experts. This removes site staff frustration of not getting timely answers back to questions, and it increases site staff confidence in the answers because they are coming directly from the experts.

With Teckro Engage, study teams can send specific messages to prepare for an upcoming visit or alert them of critical updates. Users are alerted on their mobile device and administrators can track who opens and reads the message. With Teckro Survey, study teams can easily get feedback from research staff through an online survey.

It all starts with the protocol. Teckro transforms the protocol from an inaccessible static document into valuable information for everyone: research staff, CROs and sponsors. Find out how to unleash the power of your protocol.

A paradigm shift in study success is closer than you think

Teckro: The Site Performance Know-it-alls

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You can’t manage what you can’t measure. Powered by years of data, Teckro delivers insights you won’t find anywhere else. 

Market-leading site engagement

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Query to Resolution in Minutes with Teckro

This is the story of how research staff on a Phase 2 CNS study used Tecko's Digital Engagement Platform to get an immediate answer, followed up with real-time clarification from study experts, to make a time-sensitive decision about a study participant - all in a matter of minutes, all from their mobile phone.

This is the story of how research staff on a phase Ii science study used Tetreault to get immediate guidance to make a time sensitive decision about a study participant in just a few minutes. The team got real time guidance to protect the patient safety in compliance with the protocol. Here's how it went. It started with the study coordinator who immediately found the protocol instructions from his mobile phone with tech research.

But the principal investigator needed further guidance for the specific patient situation. So the study coordinator used tech world connect to get clarification from study experts. He typed the initial question to start the conversation with the group on the other side. Specific medical monitors were assigned to this group.

They've been trained on tech, reconnect and knew how to respond quickly when they were alerted of new conversations. Because of this study, experts are essentially always on standby for site personnel. In this case, 4 minutes later, one of the medical monitors responded back. But it doesn't stop there.

The research team had further clarifications. This continued with more questions. When the study coordinator confirmed, they were clear on how to proceed. Then anyone in the group could mark it resolved.

And it can be exported for inclusion in the TMF in less than 15 minutes. This research team made the right decision swiftly, with guidance from study experts, patient safety, risk management. They are improved when research personnel have immediate access to the study protocol and a direct line to study experts. Email us at demo at tech Broadcom to see for yourself.

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The Benefits of using Teckro for DESTINY Breast 09

Teckro Programme Lead Rita Frawley talks to Global Study Manager for AstraZeneca Becky Man about the benefits of using Teckro on the DESTINY Breast 09 study.

Hello, everyone, and welcome to today's session. I just want to give you a bit of a background briefly on Teckro or like an introduction and welcome and then we'll move on to the question. So as you're all aware, Teckro was founded at 2015 and a little less than 18 months later, in 2017, Teckro was added to the first number of a large, now large portfolio of studies within AstraZeneca, with now in excess of 100,000 user sessions to date. In 2020, Teckro was launched into the ADC collaboration studies with Daiichi Sankyo, for which DESTINY 9 is a part of.

I'd like to welcome Becky Man, who's the global study manager for DB09 and thank her for participating in today's session where she will explain how she used Teckro and what she sees are the main benefits of using the platform. For DB09 the elements of the Teckro platform that are available were Search as well as Survey and Engage for communications. So, hi Becky and thanks for joining. I'll get straight into the questions today.

So I suppose the first question is really, can you explain how you use Teckro to communicate with local study teams and sites? Hi, Rita. Thank you for the opportunity to share. We started to use Teckro to communicate with our local team mainly on study updates, provide them with weekly, bi-weekly updates, also share with them on some essential documents like monitoring plan, lab menu, IP protocol, et cetera and would say we have constant communication with them on recruitment updates.

We also have a feature called "ILD callback" where study team could enter a question and request a callback from a medical team on any ELD related issues. We also use this as a one-stop shop for study central documents like ILD management guideline, IP protocols, and again, their lab menu. We also added recently a quick link to vendors portal so they don't have to search, they could just go into Teckro. We have a page where we have other vendors links there, they could just copy and paste it out and search from there.

And also we added recently other recruitment tools like poster, referral letters and so forth for site to have a quick access to. Fantastic, that's great. And I suppose, how did this approach differ from what you were doing in the past, in previous studies or anything like that? Well, previously we probably communicate in the old age life, through emails and mainly email or sending dump documents.

But you know, recently we do have MS Teams and Box and so forth, but still various methods that we've been using. So we want to try to consolidate it in one location where they could have access to this essential document anywhere, any time at the convenience, through not just their computer but also through their phone. They could get the information directly from or you know, sometimes they're not at that desk. Fantastic Thanks so much, Becky.

And I suppose, from looking at the communications that you issued, you taken more of a campaign approach to your communication with Teckro. Can you explain a bit more about this? Or how did you identify the approach for issuing communications through Teckro? So we took the approach that what is more important to the site and how we use Teckro to actually improve our recruitment, drive the recruitment that we need to tackle, and make sure that our recruitment will be met on time.

The engagement at the beginning is low. I have to say it with a new system everybody has today to use, but we tackle it to say that what is in their best interest, what type of information that would draw their attentions to a Teckro and work very closely with the local team to understand their pain point. Like what is it that's preventing them to use Teckro you know, so that we could improve their overall user experience and work closely with the Teckro team to continually improve on the usage. So right now, overall, we have about 70% engagement from for the entire study and continue moving up as we engage more and more local teams and sites.

OK, fantastic. And from that and from seeing how you're using the platform, I suppose, what was the impact you found of using Teckro for your communication, so I suppose the real benefits of it? It is a very straightforward process, although it's another system, another way of working, but it is very straightforward, very easy to use. It provides all the trial and PDF for filing... the true benefit that I really see is for myself when I'm using it, it's trying to able to schedule the delivery of the message at a specific time.

For example, if I have to send something on a Monday, I literally when I have time to prepare it on Friday, I could get it done and I would select the time on Monday that I want this message to deliver. I could schedule as soon as I prepare the message and select the time that I want on Monday morning. The message will be sent out and the user will receive that message at their local time. So I don't need to wake up somebody in the middle of the night when I was a different time zone and so forth.

The other important thing is also that I could track that receipt through the push notification so I know how many people have already read the message, what their reaction is, and so forth. So that is the true function that I found that it is quite benefit. Yeah and that's the feedback that we get from a lot of study teams. They really enjoy all of that as well as adding the been able to download all of the communications and even added to the TMF.

The simplicity of that makes life so much easier for study teams. So, how did you go about getting people to change their habits and use Teckro as the main way of communication for the study? Because I know it's change from email, previously, it's a change from Teams or Box or anything like that... but just how you went about it or, how you, I suppose, launched the idea. Right so as I said, you know, implementing any new process is always challenging.

Nobody wants to change, Change is a pain to some people. I think we just need to take small step by step and walk them through the process, you know, educate them and be patient. You know, everyone have different learning habits. It might be that we might have to train them several times for them to realize the benefit.

Nothing...

I think it's just more to, spend more time with the user so that they get used to it and start using it yourself. Yeah. Yeah, I think it's important. Yes, so yeah, to realize the benefit of it.

Yeah, perfect. And is there any other additional benefits you would see at the local level, maybe as opposed to the global level for sending the communications? It is. I think when Teckro started earlier as you mentioned in 2017 we'll probably have, English is probably the main language we have back then, and then it got evolved.

So, now we have more languages, so the local team is actually could communicate with their site for the different local languages. Of course right now we only have another additional 10 languages that is available right now not all languages, but if your location is one of those that we already have the 10 languages, it's a perfect way to communicate with your site. As I said, everything is in one location, especially with those important messages that you want to send to your site, it's one location, they always can retrieve back the message and you know that if they have reviewed it or not, and also the notifications on their cell phone will not go away until they actually read it.

So, it's always there as a reminder that there are messages for them to be reviewed. So I think those benefit will probably don't get it from email because as we know, the more email you receive, your email will get pushed down and down from your inbox. So sometimes it gets lost in the pile of emails that you have. Exactly!

Exactly! So I suppose lastly, what advice would you have for other study teams looking to improve their communication on Teckro or even just to start sending their first communications through Teckro? So as I said, you have to use it to realize the benefit. If you don't use it, you would not able to see how much you can get out of it.

I think the other thing is be patient because you might have to assess that. You may have to educate your user multiple times. So you could work with your Teckro project managers arranging all this training, it could be an individual training or it could be a good training as often as is needed. Provide your feedback after you try it, and if you see anything that could be improved, feed that back back to your project managers because it is a two ways working relationship.

They would also tell us when there's new update through the platform or new functionality where we could use that and then gauge or be benefit to the user they will share with us, vice versa, we can also share feedback with them so that they could improve their product as well. Fantastic, no, that's really good advice, Becky. Thanks so much. And Becky, I'd really like to thank you sincerely for participating in this session today.

I really hope that other study teams find this information useful. And a reminder, as Becky said, contact your Teckro representative if you need any guidance in rolling out Engage or if you have any ideas or other ways of communicating. So please feel free to share it. So, thanks very much!

No problem. Thank you.

Eliminate study blindspots with a centralized digital experience and 360° study oversight, reducing site friction and fueling impactful decisions.

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FAQ Copilot

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This on-demand webinar draws on successful examples from leading pharma companies using Teckro to foster enduring site relationships. Our experts illustrate what’s possible with targeted, timely communication campaigns.

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Mobile-first training

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Site Performance Quadrant

Enabling Sites for Outcomes - Fundamental Principles for Today’s Clinical Trials - Lydia Beaudette

Webinar: Enabling Sites for Outcomes - Fundamental Principles for Today’s Clinical Trials - Lydia Beaudette

Quantify site engagement by assessing how site activity translates to engagement levels; and see how you measure up against similar studies.

Site engagement

Harness Actionable Intelligence

How Teckro gives you the oversight you need to ensure no question goes unanswered.

Sponsor study teams have not had visibility into site needs or a way to audit site support... until now.

Our intuitive analytics dashboard centralizes oversight of site conversations and enables you to measure the quality of your site support.

Related Resources

See how Teckro allows you to measure whether all your sites’ questions are answered, all from a simple dashboard.

Introducing a new level of study oversight

Quantify overall site sentiment and assess granular scoring patterns for each study touchpoint to inform and measure impactful interventions.

Site sentiment

Source approved answers in seconds from across the current digitized protocol and other study materials using intelligent keyword search.

Intelligent search

Gain real-time oversight of protocol engagement, enabling targeted interventions that increase compliance and drive site recruitment rates.

Protocol Analytics

Send useful, timely communications to the right sites at the right time using granular audience filters and timezone scheduling. 

Targeted communications

Drive engagement with your protocol by deep linking communications to specific content, such as the study eligibility criteria in a clarification message.

Interconnected communications

Take proactive interventions based on key engagement signals, leveraging real-time oversight of communication open rates and survey responses.

Communication signals

Unblock sites with a dedicated channel for requesting guidance or clarification from their CRA, launched in a tap from the digitized protocol.

Protocol query channels

Unlock actionable insights and continuous service improvement with granular visibility of site conversations alongside query resolution metrics.

Conversation Signals

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Clinical trial leaders, powered by Teckro data 

Meet with our experts for a personalized introduction to our solution and the data that powers it.

The only data-driven site performance solution

A paradigm shift in study success is closer than you think

Quantify your approach to gain the advantage

Market-leading site engagement

Data-driven site performance

Outcome-focused expertise

Real-time data. Real-world impact

Digitally interconnect your study

Clinical trial leaders, powered by Teckro data

“Teckro is the future”

“I'm addicted”

“This is amazing”

“Like man discovering fire”

“I love this app!”

“I love this app!”

“Extremely helpful”

Ready to reimagine site performance?

The only data-driven site performance solution

A paradigm shift in study success is closer than you think

Quantify your approach to gain the advantage

Market-leading site engagement

Data-driven​ site performance

Outcome-focused expertise

Real-time data. Real-world impact

Digitally interconnect your study

Clinical trial leaders, powered by Teckro data

“Teckro is the future”

“I'm addicted”

“This is amazing”

“Like man discovering fire”

“I love this app!”

“I love this app!”

“Extremely helpful”

Ready to reimagine site performance?

Data-driven site performance